Shipping & Returns
Current waiting time for your product to be made is:
Up to 10 working days (this excludes delivery time)
If you need your order quicker please get in touch so I can see if I can get your fabric in time! - or shop READY TO SHIP section for quick turnaround
Working days are Monday to Friday (excluding Easter / Bank Holidays/ Xmas)
*Studio closed for holidays 24th December - 2nd January*
Products are made to order therefore they are non refundable
EXCHANGES apply when:
- product is faulty
- product does not look like the advertised item
- the fit is faulty
Exchanges must be send back within 14 days of receiving your product. Exchanges will qualify for a pre-paid shipping label. Turnaround for exchanges is 14 days from receiving your product back.
Exchanges will NOT be accepted when:
- You have changed your mind about the product
- You have provided incorrect measurements
- You have worn the item but decided you no longer want it
- You have damaged the item
- You have input incorrect shipping address causing your item to go missing
I am happy to exchange or make alterations to orders once they have been received, however, please note it is down to you to cover the cost of postage to get the order back to me.
If you have input incorrect delivery address you will have to cover the shipping cost to have it shipped back to you
Customised products and made to measure are not exchangeable. They are customised to your needs and cannot be resold. Please provide all your measurements to avoid disappointment.
- All UK orders are shipped via Royal Mail 1st Class Signed.
- All UK exchanges are shipped via Royal Mail 2nd Class signed.
- UK orders over £150 qualify for FREE tracked delivery.
- International products are shipped via Royal Mail International Standard Tracked delivery